We respect your privacy and want you to understand how information is collected and used when you visit our website, contact us, or request a custom order.
Information We Collect
We may collect information that you provide directly to us, including your name, email address, phone number, shipping or billing information, and information you provide when submitting a custom order request or contacting us.
Because our products are customized, you may also provide information about the item you would like us to create, including names, text, images, designs, preferences, or other materials needed to complete your request.
Custom Order Consultations
When you request a custom order, we may use the information you provide to contact you and arrange a consultation. Information discussed or provided during the consultation may be used to prepare your order, provide pricing, communicate with you, and create the requested merchandise.
Cookies and Website Analytics
Our website uses cookies and similar technologies to operate the website, understand how visitors use it, measure website performance, remember preferences, and improve our services.
When you visit our website, certain information may be collected automatically, such as your browser type, device type, approximate location, pages visited, referring website, and information about how you interact with the website.
We may use third-party analytics or similar services to help us understand website traffic and usage. These services may place or access cookies or use similar technologies on your device.
Cookies and similar technologies may be used automatically when permitted by applicable law. Where applicable law requires us to obtain consent or provide you with the ability to opt out of certain types of tracking, we will provide the required choices.
You may also be able to control or delete cookies using your browser settings. Disabling certain cookies may affect the functionality of the website.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and custom order requests;
- Schedule and conduct consultations;
- Prepare quotes and fulfill orders;
- Process and deliver purchases;
- Communicate with you about your order;
- Operate, maintain, secure, and improve our website;
- Understand how visitors use our website;
- Prevent fraud, misuse, or security incidents; and
- Comply with applicable legal obligations.
How We Share Information
We do not sell your personal information for money.
We may share information with service providers when necessary to operate our business, such as website hosting providers, payment processors, shipping providers, email providers, analytics providers, and other companies that help us provide our services.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or others.
Payment Information
If online payments are offered, payments may be processed by a third-party payment provider. We may not directly receive or store complete payment card information. The payment provider's handling of your information is governed by its own privacy practices.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business and transaction records, resolve disputes, and comply with legal obligations.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses of personal information.
We will honor privacy rights required by applicable law.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
Security
We use reasonable administrative and technical measures designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time as our business, website, or legal obligations change. When we make changes, we will update the "Last Updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us using the contact information provided on this website.